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Privacy Policy

Prana Holistic Health by Giulia Bertone

Last updated: 17 August 2026

Prana Holistic Health is committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it, and the rights you have under the General Data Protection Regulation (GDPR) and the Maltese Data Protection Act (Chapter 586 of the Laws of Malta).

1. Who We Are

Prana Holistic Health is operated by Giulia Bertone, a psychologist, yoga and meditation teacher based in Malta. For the purposes of GDPR, Giulia Bertone is the data controller for personal information collected through this website and during the provision of services.
Data Controller: Giulia Bertone trading as Prana Holistic Health
Location: Malta
Contact: giulia@pranaholistichealth.com

2. What Personal Data We Collect

Information you provide directly:

  • Your name and contact details (email address, telephone number)

  • Information shared through the contact form

  • Health information and presenting concerns; shared during assessment and sessions

  • Payment details, which are processed securely through third-party providers and are not stored by us directly

  • Workshop or event registration details

Information collected automatically via the website:

  • Anonymised visitor analytics such as pages visited, device type, and approximate location, collected by Wix, our website platform

  • Cookie data — see Section 8 for details

​3. Why We Collect Your Data and Our Legal Basis

We only process your personal data where we have a lawful basis to do so under GDPR.
Performance of a contract (Article 6(1)(b)):
To manage bookings, appointments, and the delivery of services you have requested.
Legal obligation (Article 6(1)(c)):
To comply with professional and regulatory requirements, including record-keeping obligations applicable to psychological practice in Malta.
Legitimate interests (Article 6(1)(f)):
To respond to enquiries, manage our professional relationship with clients, and maintain the security and operation of our website.
Explicit consent (Article 6(1)(a) and Article 9(2)(a)):
Health and wellbeing information shared in a therapeutic context is classified as special category data under GDPR. We process this only with your explicit consent, obtained at the start of our therapeutic relationship.
Provision of healthcare (Article 9(2)(h)):
Session notes and clinical records are maintained for the purpose of providing, managing, and reviewing healthcare services in accordance with professional standards.

4. Special Category Data

Information relating to your physical or mental health is special category data under GDPR and is afforded additional protections. This includes any health history, presenting concerns, or personal disclosures made during sessions.
This data is processed only with your explicit consent and in accordance with professional ethical standards. It is stored securely, accessed only by Giulia Bertone, and shared only in the limited circumstances described in Section 6.

5. How Long We Keep Your Data

Client session records: Retained for 7 years from the date of last contact, in line with professional practice guidelines and Maltese legal requirements.
Enquiries where no therapeutic relationship is established: Retained for 12 months, then securely deleted.
Financial and payment records: Retained for 7 years in accordance with Maltese tax law.
Website analytics data: Retained in anonymised form by Wix in accordance with their data retention policy.
When data is no longer required, it is securely deleted or anonymised.

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share information only in the following limited circumstances:
Professional supervision: Giulia Bertone receives clinical supervision as required by professional standards. Case material may be discussed with a supervisor under strict confidentiality, without identifying details where possible.
Emergency situations: If there is a serious and credible risk to your life or the life of another person, relevant information may be shared with emergency services or medical professionals without your consent, in accordance with our professional duty of care.
Legal obligation: Where we are required to disclose information by law, court order, or regulatory authority.
Service providers: Our website is hosted by Wix. Wix may process limited data as part of their platform. Please refer to Wix's Privacy Policy for details.

7. Your Rights Under GDPR

As a data subject, you have the following rights. To exercise any of these rights, please contact us at giulia@pranaholistichealth.com.
Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct any inaccurate or incomplete data.
Right to erasure: You may request that we delete your personal data. Please note that some data may need to be retained to comply with legal or professional obligations.
Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
Right to data portability: You may request that we provide your data in a structured, commonly used, machine-readable format.
Right to object: You may object to the processing of your data where we rely on legitimate interests as our legal basis.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.
Please note that some rights may be limited where we have a professional or legal obligation to retain records.

8. Cookies

This website is built on the Wix platform, which uses cookies to operate core website functions, remember your preferences, and collect anonymised analytics data.
By continuing to use this website, you consent to the use of cookies in accordance with Wix's Cookie Policy. You may adjust your cookie preferences at any time through your browser settings.

9. Data Security

We take the security of your personal information seriously. Client records and session notes are stored securely with access restricted to Giulia Bertone only. Digital communications containing sensitive information are handled with care, and we use secure platforms for online sessions.
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. If you have concerns about how your data is being handled, please contact us directly.

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We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes acceptance of the updated policy.

10. How to Complain

If you have concerns about how we have handled your personal data and we have been unable to resolve them to your satisfaction, you have the right to lodge a complaint with Malta's supervisory authority:
Information and Data Protection Commissioner (IDPC).

Terms & Conditions

Last updated: 17 August 2026

Please read these Terms and Conditions carefully before using our services or website. By booking a session, attending a class or workshop, or using this website, you agree to be bound by these terms. These terms are governed by the laws of Malta.

1. Services Offered

Prana Holistic Health provides the following services:

  • Individual psychotherapy sessions

  • Yoga classes (individual and group)

  • Breathwork sessions

  • Meditation and mindfulness instruction

  • Online sessions via secure video platform

  • Workshops, courses, and group programmes

All services are provided by Giulia Bertone in accordance with her professional qualifications and ethical codes of practice.

2. Booking and Appointments

Sessions can be requested through the contact form on this website or via direct communication with Giulia Bertone. A booking is confirmed only upon receipt of a written confirmation from Prana Holistic Health.

For psychotherapy clients, an initial assessment session will be offered before an ongoing therapeutic relationship is established. This allows both client and practitioner to determine whether working together is a suitable fit.

3. Intellectual Property

All content on this website, including text, images, course materials, worksheets, and programme content, is the intellectual property of Giulia Bertone and Prana Holistic Health, unless otherwise stated.

Materials shared with clients during sessions or courses are provided for personal use only. They may not be reproduced, distributed, or shared without prior written permission from Giulia Bertone.

4. Website Use

This website is provided for general information purposes. While we take care to ensure the accuracy of the content, we make no warranties that the information is complete, current, or free from error.

Nothing on this website constitutes professional advice. If you are experiencing a mental health difficulty, please seek guidance from a qualified professional or contact emergency services if in crisis.

We reserve the right to modify or remove any part of this website at any time without notice.

5. Limitation of Liability

To the fullest extent permitted by law, Prana Holistic Health and Giulia Bertone shall not be liable for any indirect, incidental, or consequential loss arising from the use of our services or website, except where such liability cannot be excluded under Maltese consumer protection law.

Nothing in these terms excludes or limits liability for personal injury caused by negligence, fraud, or any matter that cannot be excluded by law.

6. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be published on this website with the date of the most recent update. Continued use of our services following any changes constitutes acceptance of the revised terms.

7. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of Malta. Any disputes arising from the use of our services or website shall be subject to the exclusive jurisdiction of the Maltese courts.

If you have a concern or complaint about our services, we encourage you to contact us directly in the first instance so that we can seek to resolve the matter promptly.

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